Privacy Policy

Overview

Zaragoza Family Clinic is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or receive healthcare services.

Information We Collect

Personal Health Information

• Medical history and current health status
• Treatment records and clinical notes
• Insurance information and billing records
• Appointment scheduling information
• Contact information for medical purposes

Website Information

• Contact form submissions
• Website usage analytics (anonymized)
• Cookie data for website functionality
• IP addresses for security purposes

How We Use Your Information

Healthcare Services

• Providing medical treatment and care
• Scheduling and managing appointments
• Processing insurance claims and billing
• Coordinating care with other healthcare providers
• Complying with legal and regulatory requirements

Website Services

• Responding to contact form inquiries
• Improving website performance and user experience
• Providing appointment scheduling capabilities
• Sending appointment reminders (with consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Healthcare Operations: Sharing with other healthcare providers involved in your care
• Legal Requirements: When required by law or court order
• Insurance: For billing and claims processing purposes
• Emergency Situations: To protect your health and safety
• Business Associates: With vendors who assist in healthcare operations (under signed agreements)

HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This includes:

• Protecting your protected health information (PHI)
• Providing you with a Notice of Privacy Practices
• Obtaining written authorization for certain uses and disclosures
• Allowing you to access and request amendments to your health records
• Implementing administrative, physical, and technical safeguards

Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security training for staff
• Secure disposal of records when no longer needed
• Regular security audits and assessments

Website Cookies and Analytics

Our website uses cookies to improve functionality and user experience. We also use analytics tools to understand how visitors use our site. This information is anonymized and used solely for improving our services.

Your Rights

Under HIPAA and applicable privacy laws, you have the right to:

• Access your health records
• Request corrections to your health information
• Request restrictions on how we use or disclose your information
• Request confidential communications
• File a complaint about our privacy practices
• Receive a copy of our Notice of Privacy Practices

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date above.